The Wait is Over
Adding SmartFlowX to NAPA TRACS Enterprise turns your operation into a digital shop. Not only are ARO increases the inevitable results, but the Retention rate will also increase as well. Best of all: you can measure staff behavior to pinpoint exactly what changes need to be implemented to reach your goals.
ARO and Retention Rate will increase inevitably.
The use of SmartFlowX and NAPA TRACS Enterprise establishes a consistent Digital Standard Operation Procedure, which results in ARO and Retention rate increases of at least 20% each.
Below is an example of how a shop increased ARO by 33% and their weekly revenue by 59%.
Inspection Results pushed to Work Order
Canned Jobs are key to pushing the Inspection Results to the WO. Make sure they are defined on your Inspection Sheet.
Techs’ Recs become Jobs on the WO
The WO is auto-populated with all tech findings and techs are assigned to the Work Order in NAPA TRACS. On button press. Simple.
Recs are added to Reminders
Do you have impactful pics showing the problem area the recommendation will fix? Recs mapped to Inspections are added to the reminder.
Techs Document Work Completion on Tablet
Service Advisors use the Today’s Vehicles Page to watch updates on the techs’ progress so they can start new work faster.
Open/Close WOs in SmartFlow. Simple.
Instead of walking back and forth between a PC and the vehicle, techs just use the tablet. We update automatically.
TeE-Times works like a breeze
Techs mark work, lunch, training, and other unbilled hours on the tablet. The TeE-Time report documents Tech Productivity, Efficiency, and Proficiency.
Press a button on the TVP and the Inspection Results appear on the Work Order
Press the “WO Update” button or “VIN, Odo -> WO” and the work order will be updated. That includes the tech assigned to the jobs on the TVP.
Note that pressing the update button the first time will test whether the connected NAPA TRACS version supports the software interface between both tools. The message marked with (1) below will appear. Once you press the update button again after 2 minutes, either the data exchange is successful or message (2) appears.
The automated detection of Declined work on the Inspections Results leverages images and educational Information in the Reminder
All you need to do is configure the canned job as recommended action on the inspection sheet. SmartFlowX does the rest.
In addition, Checklist items will be added, as well as ‘future attention’ items from the inspection results.
If the Checklist items have a different due date than the next service reminder, an additional reminder will be sent out (e.g., “Replace Brake Pads” in 60 days).
Last but not least the Campaign Manager can be configured to send campaigns to all overdue services, e.g., every 4 weeks all customers with an overdue BG Transmission service get emailed and/or texted.
Techs use TeE-Times configured in AutoVitals on the tablet to indicate non-billable hours.
The payroll can be based On TeE-Times, without the techs needing to clock in on a PC.
