The Digital Shop® Talk Radio is the home for everything you need to accelerate the performance of your shop. Whether you are considering implementing an automotive repair shop software, looking for industry best practices, or insider shop tips and tricks.
Episode #192
February 06, 2025
Key Performance Indicators to Transform Your Shop Operations
Episode #191
January 09, 2025
Insights from the Voice of Technician 2025 Survey
Episode #190
December 05, 2024
Is EV All Hype, or Is the Revolution Really Coming?
Episode #189
November 14, 2024
Tips for Increasing Shop Efficiency
Episode #188
October 03, 2024
Strategies for Overcoming the Technician Shortage
Episode #187
September 05, 2024
Insights from Shop Owners Turned Business Coaches
Episode #186
October 2022
Driving Adoption of Digital Tools
Episode #185
August 31, 2022
Do You Expect Changes in Motorist Interaction?
Episode #184
August 24, 2022
Why Are "The Old Ways" Avoiding the Digital Benefits?
Episode #183
August 17, 2022
More Revenue Per Employee With Shop-Ware/AutoVitals Integration
Episode #182
August 10, 2022
Succession Planning Is Crucial
Episode #181
August 3, 2022
How to Improve Advisor's Process
Episode #180
July 27, 2022
Integration for Speed of Operation
Episode #179
July 20, 2022
Multiply Success With Multiple Locations
Episode #178
July 13, 2022
Turning Two Shops Into One Shop Operation
Episode #177
July 6, 2022
Sourcing The Talents Of The Future
Episode #176
June 29, 2022
Changing Shop Operations For Better Results
Episode #175
June 22, 2022
Should You Sublet Or Refer To A Different Shop?
Episode #174
June 15, 2022
My Peers' Input Made Me Change Shop Operations
Episode #173
June 8, 2022
Financing - An Overlooked Opportunity?
Episode #172
June 1, 2022
Strategies to Build Trust and Accountability
Episode #171
May 25, 2022
Specific Leadership Skills To Run A Successful Shop
Episode #170
May 18, 2022
Top Shops What Do They Do Differently?
Episode #168
May 4, 2022
Transition Your Digital Mindset from Single to Multi Location
Episode #167
April 27, 2022
How Going Digital Empowers A Top Shop Culture
Episode #166
April 20, 2022
More Trends in Independent Automotive
Episode #165
April 13, 2022
My Shop's Transformation
Episode #164
April 6, 2022
Trends for the Future of Independent Automotive
Episode #163
March 30, 2022
How to repeat The Digital Shop at my next location?
Episode #162
March 23, 2022
Behavioral Changes Needed for Success
Episode #161
March 16, 2022
What is the Best Digital Inspection Process?
Episode #160
March 9, 2022
Do's and Don'ts for Effective Auto-Population
Episode #159
March 2, 2022
Save 10+ Min Per Inspection And Increase the Approval Rate
Episode #158
February 23, 2022
How To Overcome The Typical Hurdles Introducing The Digital Shop
Episode #157
February 16, 2022
Is Your Inspection Process working the way you want?
Episode #156
February 9, 2022
Building Impactful Inspection Sheets
Episode #155
February 2, 2022
Understanding Workflow To Improve Production
Episode #153
January 19, 2022
The Digital Shop in 2022 - A Business with Diesel Focus
Episode #152
January 12, 2022
How Generation Change Alters Shop Operations
Episode #151
January 5, 2022
How do single- and multi-location businesses prepare for 2022?
Episode #150
December 29, 2021
What we learned in 2021 and expect for 2022
Episode #149
December 22, 2021
Doubling weekly revenue in Alaska with The Digital Shop
Episode #148
December 15, 2021
How to increase ARO by 60% in less than 2 years
Episode #147
December 8, 2021
Recruiting Staff And Customers As A Digital Shop
Episode #146
December 1, 2021
Growing In The Digital Shop / The Evolution
Episode #145
November 24, 2021
Smart Markers and Other Productivity Boosters
Episode #144
November 17, 2021
False Friends: Practices which seem obvious but are not effective
Episode #143
November 10, 2021
How to Improve Shop Operations through Teamwork
Episode #142
November 3, 2021
Steps to go digital that really work
Episode #141
October 20, 2021
Effective Work Scheduling using Appointments and Tech Feedback
Episode #140
October 13, 2021
The Difference Between a Good and Bad Inspection
Episode #139
October 6, 2021
How Many Inspection Sheets Do You Use and When
Episode #138
September 30, 2021
Eliminating Traditional Beliefs To Become A Successful Digital Shop
Episode #137
September 22, 2021
Transformational Leadership in Multi and Single Location Shops
Episode #136
September 15, 2021
Fundamentals of the New Kind of Motorist Interaction
Episode #135
September 8, 2021
What are The Digital Shop® patterns of success?
Episode #134
September 1, 2021
Build Your Winning Game based on Fundamentals
Episode #133
August 25, 2021
Every Tech-minute is $4+. Communicate without interrupting them.
Episode #132
August 18, 2021
How Website & SEO KPIs Turn Google Searches Into Measurable Results
Episode #131
August 11, 2021
How Digital Processes Make Shop Operations Highly Efficient
Episode #130
August 5, 2021
AutoVitals & Tekmetric Partner for Higher Shop Productivity
Episode #129
July 28, 2021
How Visual Shop Workflow Can Organize Your Business for Growth
Episode #128
July 21, 2021
Why the digital shop process is an essential ingredient to triple shop revenue
Episode #127
July 14, 2021
The Data-Driven Shop: When To Add or Replace Staff for Growth
Episode #126
July 7, 2021
The Best Shop KPIs to Supplement Staff Compensation
Episode #125
June 30, 2021
Real couples operating successful businesses together
Episode #124
June 23, 2021
Workflow management made simple
Episode #123
June 16, 2021
Process changes for future proofing your business
Episode #122
June 9, 2021
Future proofing your business
Episode #121
June 2, 2021
The 3 hardest, but most rewarding, steps to going digital
Episode #120
May 26, 2021
Do Motorists appreciate a fast inspection?
Episode #119
May 19, 2021
Keep the customers coming back with The Digital Shop strategies
Episode #118
May 12, 2021
Even Google is becoming more transparent
Episode #117
May 5, 2021
Why there's never a "perfect" time to implement new systems
Episode #116
Apr 28, 2021
Is a Production Manager role right for your shop?
Episode #115
Apr. 21, 2021
Productivity = Profitability: Optimize Utilization of Bays & Techs
Episode #114
Apr 14, 2021
Shop Culture & KPIs to Drive Multi-Location Success
Episode #113
Apr. 7, 2021
Audit Inspections for A Consistent Motorist Experience
Episode #112
Mar. 30, 2021
Best practices to keep ARO high across multiple locations
Episode #111
Mar. 24, 2021
Best practices for boosting average hours per inspection
Episode #110
Mar. 17, 2021
Best practices to boost average hours per inspection - Part 3
Episode #109
Mar. 10, 2021
Best practices for boosting average hours per inspection
Episode #108
Mar. 3, 2021
Boosting Technician Effectiveness to Boost Profitability
Episode #107
Feb. 25, 2021
BayIQ & AutoVitals: Keep and Upsell Your Most Valuable Customers
Episode #106
Feb. 17, 2021
99% Inspection Rate --> Increased ARO: Coincidence?
Episode #105
Feb. 11, 2021
Shop-Ware and AutoVitals Integration
Episode #104
Feb. 03, 2021
Ask the Coach -
Mike Bennett, ATI
Episode #103
Jan. 20, 2021
The Digital Shop® Conference 2021 Preview!
Episode #102
Jan. 13, 2020
Who Wants to Be a Digital Shop Millionaire?! BCP Edition
Episode #101
Jan. 06, 2021
Who Wants to Be a Digital Shop Millionaire?!
Episode #100
Dec. 30, 2020
2020 Year
in Review
Episode #99
Dec. 23, 2020
Leadership Doesn't End When the Doors Roll Down
Episode #98
Dec. 16, 2020
Special Event:
Digital Shop Jeopardy!
Episode #97
Dec. 09, 2020
Give Digital Consumers What They Crave: Price Transparency
Episode #96
Dec. 03, 2020
Meet Tom Braun: Where There is a Will, There is a Way
Episode #95
Nov. 25th, 2020
Te-E Times:
Not Just a Time Clock
Episode #94
Nov. 18th, 2020
The BCP:
An Easy Button for Your Shop
Episode #93
Nov. 11th, 2020
Unleash the Full Power of The Digital Shop®
Episode #92
Nov. 04, 2020
Mastering the Basics for Shop Success
Episode #91
Oct. 28th, 2020
Special Event:
Ask Us Anything!
Episode #90
Oct. 21, 2020
It's the Process: Digital Shop Owners Go Multi
Episode #89
Oct. 14th, 2020
Building an All-Star Team on a Budget
Episode #88
Oct. 7th, 2020
Could Your Best Marketer Be Your SA?
Episode #87
Sept. 30, 2020
Should Techs Write Estimates?
Episode #86
9/23, 2020
Enabling Your SA to Handle More Work
Episode #85
Sept. 16, 2020
What to do When Business is Slow
Episode #84
9/9, 2020
Best Drop-Off Experience: At the Counter or At the Vehicle?
Episode #83
Sept. 2, 2020
What's better: Educating With Trends or Current Vehicle Conditions?
Episode #82
8/26, 2020
Remote Possibilities: Managing Production Outside the Shop
Episode #81
Aug. 19, 2020
Who Runs Production In Your Shop?
Episode #80
8/12, 2020
Using Digital Tools to Maximize Shop Efficiency
Episode #79
Aug. 5, 2020
How to Teach an Old Dog New Tricks
Episode #78
July 29, 2020
How to Stop Dropping the Ball
Episode #77
July 22, 2020
The Profitable Possibilities of Data in the Shop
Episode #76
July 15, 2020
Gaining Consistency and Time Using a Guided Approach
Episode #75
July 8, 2020
Unlocking Success With Effective Task Managers
Episode #74
July 1, 2020
Why Your SA Will Need A Gym Membership
Episode #73
June 24, 2020
Digital SA's Do More in Less Time
Episode #72
June 17, 2020
Improving ARO One Process at a Time
Episode #71
June 10, 2020
Win Them Over By Managing Expectations
Episode #70
June 03, 2020
Educating the Motorist for Higher Approval
Episode #69
May 27, 2020
Quick Wins Create Immediate Staff Buy-In
Episode #68
May 20, 2020
The Value of an Effective Digital Inspection
Episode #67
May 13, 2020
Digital Service Advisors Propel Shop Growth
Episode #66
May 05, 2020
The Digital Tech’s Direct Impact On Work Sold
Episode #65
April 29, 2020
From Growing Pains to Goal-Smashing Gains
Episode #64
April 22, 2020
Fighting Declining Car Counts With A Tablet
Episode #63
April 15, 2020
Are You a Tigger?
Or an Eeyore?
Episode #62
April 08, 2020
Spiting COVID By Taking Care of Your Customers
Episode #61
April 01, 2020
Stay Relevant By Remembering the 'Why'
Episode #60
March 18, 2020
Creating and Managing Sizable Shop Growth
Episode #59
March 11, 2020
With Consistent Processes, Your Customers Take Notice
Episode #58
March 04, 2020
Why Reviews Matter & How to Get Them
Episode #57
February 26, 2020
Managing Multiple Shop In the Digital Age
Episode #56
February 19, 2020
The Process of Going Digital through the Eyes of a Tech
Episode #55
February 12, 2020
Using KPIs to Examine Causes & Consequences
Episode #54
February 05, 2020
Auditing Inspections: The Secret to Boosting ARO
Episode #53
January 29, 2020
Raising the Stakes By Refining the Process
Episode #52
January 22, 2020
Galvanizing Culture Using Regular Shop Meetings
Episode #51
January 15, 2020
Maximizing ARO By Editing Every Picture
Episode #50
January 10, 2020
LIVE from The Digital Shop® Conference
Episode #49
January 08, 2020
Set & Achieve Ambitious Goals Using the Digital Shop
Episode #48
January 02, 2020
Modern Solutions To Service Advising Problems
